VIDEO|June 03, 2026
Sorting through free-form customer replies manually takes hours, and scaling that effort is even harder. In this quick product demo, see how BrazeAI Operator™ and BrazeAI Agent Console™ allow you to build an inbound SMS routing agent in minutes. Learn how to intelligently classify, route, and dynamically respond to complex, unstructured customer messages to deliver seamless, automated 1:1 customer experiences at scale.
Elevate your customer engagement with Braze and Shopify to create seamless, personalized shopping experiences.
In this edition of our monthly "What's New" video series, we explore updates to the Braze Data Platform, including support for Microsoft Fabric, and they can support a better customer engagement program.
Josh Jones, CRM Integration & Enablement Manager and Vanessa Briggs, Head of Customer Engagement at Sportsbet explain how Braze helps them send personalized messages to their large database.