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Reports and Guides
Check out our articles and guides on the latest in customer engagement.
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Pressure-tested productivity: Turning pressure into diamond perfection for overstretched marketers
Rising pressure doesn’t have to slow you down. This guide shows how Braze helps marketers transform constraints into sustained productivity. Explore the Braze Productivity Guide to learn how to: Streamline workflows and orchestrate revenue-driving journeys without increasing headcount Consolidate channels and use BrazeAI™ to launch no-code journeys in hours, not weeks Utilize real-time data to unify profiles and use predictive analytics to target high-value moments instantly
guide
Meeting instant expectations: A guide to building loyalty for payments marketers
Payments marketers are in an enviable position. There's no better way to know customers than by understanding how they spend their money. With access to valuable first-party data, payments marketers can build first-class personalization that inspires loyalty. But only 24% of consumers are satisfied with their current experience and loyalty continues to erode. In this climate, marketers need to double down on personalized marketing campaigns that meet the new, instant expectations of financial services customers. Want to know how? In this guide you'll find: How to build personalized payments campaigns that meet customer needs Why marketers need to leverage AI technology to better understand customer needs How to create true 1:1 personalization across the lifecycle
report
2026 Global Customer Engagement Review
For our sixth Global Customer Engagement Review, we surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands. After crunching the numbers, we’re excited to offer you an inside look at where AI is actually moving the needle, versus where it might be accidentally building a wall between you and your customers. Dive into the full 2026 Global Customer Engagement Review to find out why: Marketers think they’re nailing it, but consumers still feel overlooked AI bots are now "shopping" for your customers—but there are still ways to cut through Consumers expect brands to pair AI efficiency with a human touch
guide
Pressure-tested productivity: Turning pressure into diamond perfection for overstretched marketers
Rising pressure doesn’t have to slow you down. This guide shows how Braze helps marketers transform constraints into sustained productivity. Explore the Braze Productivity Guide to learn how to: Streamline workflows and orchestrate revenue-driving journeys without increasing headcount Consolidate channels and use BrazeAI™ to launch no-code journeys in hours, not weeks Utilize real-time data to unify profiles and use predictive analytics to target high-value moments instantly
guide
Meeting instant expectations: A guide to building loyalty for payments marketers
Payments marketers are in an enviable position. There's no better way to know customers than by understanding how they spend their money. With access to valuable first-party data, payments marketers can build first-class personalization that inspires loyalty. But only 24% of consumers are satisfied with their current experience and loyalty continues to erode. In this climate, marketers need to double down on personalized marketing campaigns that meet the new, instant expectations of financial services customers. Want to know how? In this guide you'll find: How to build personalized payments campaigns that meet customer needs Why marketers need to leverage AI technology to better understand customer needs How to create true 1:1 personalization across the lifecycle
report
2026 Global Customer Engagement Review
For our sixth Global Customer Engagement Review, we surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands. After crunching the numbers, we’re excited to offer you an inside look at where AI is actually moving the needle, versus where it might be accidentally building a wall between you and your customers. Dive into the full 2026 Global Customer Engagement Review to find out why: Marketers think they’re nailing it, but consumers still feel overlooked AI bots are now "shopping" for your customers—but there are still ways to cut through Consumers expect brands to pair AI efficiency with a human touch
guide
Pressure-tested productivity: Turning pressure into diamond perfection for overstretched marketers
Rising pressure doesn’t have to slow you down. This guide shows how Braze helps marketers transform constraints into sustained productivity. Explore the Braze Productivity Guide to learn how to: Streamline workflows and orchestrate revenue-driving journeys without increasing headcount Consolidate channels and use BrazeAI™ to launch no-code journeys in hours, not weeks Utilize real-time data to unify profiles and use predictive analytics to target high-value moments instantly
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