Optimize Onboarding
Greet new customers with seamless, personalized welcome flows.
Made to scale with companies of all sizes
Break the ice using the power of cross-channel messaging
Hinge combined creative campaign ideas and data-focused experimentation to discover which actions encouraged users to form real connections—like going on first dates!—and used those insights in Braze-powered campaigns that saw their click-through rates soar by 200%.
Personalized first impressions matter most
HBO Max leaned on segmentation, triggered cross-channel messages, and effective customer journey management to power a rich, individually customized onboarding flow. The result? A 3,000% higher subscription rate than a one-size-fits-all onboarding approach.
Christine Miller
Director of Campaign Management at HBO MaxPersonalize onboarding journeys to boost engagement and drive action
Hosco used Braze Canvas to create personalized, multi-path customer journeys to smooth the onboarding flow and nudge users to complete important first steps, like finishing their profiles. Their efforts resulted in a 54% jump in click-to-open rates and 10,000 new job applications from users.
Create onboarding journeys that drive revenue
Through unifying their customer engagement tools, adding new channels, and better leveraging user data, U.S. Soccer was able to deploy an onboarding journey that increased paid subscriptions by 43%.
Why customer engagement matters for optimizing onboarding