The Global Customer Engagement Review 2026

March 25 2026, at 9 am PT / 12 pm ET / 4pm GMT

Think your AI strategy is delivering personalized, human experiences? Your customers might feel otherwise.

Join us for our biggest virtual event of the year, the 2026 Global Customer Engagement Review, and get a data-backed look at where AI is actually driving impact.

Our keynote speaker, Swan Sit, is an AI thought leader with firsthand experience leading global digital marketing at Nike, Revlon, and Estée Lauder. Drawing from her work at some of the world’s most iconic brands, she’ll share a practical, optimistic perspective on how marketers can use AI to enhance creativity, scale personalization, and drive measurable growth—without losing the human touch customers expect.

Then, we’ll sit down with marketing leaders from Talkspace and Volosports for a candid discussion on how they’re navigating the realities of AI-powered marketing. They’ll share what’s working, what’s not, and how their teams are adapting in real time.

What you’ll learn:

• Where AI is actually improving customer engagement—and where it’s falling short
• How to pair AI-driven efficiency with authentic human connection
• Ways to evolve your marketing strategy as AI increasingly “shops” on behalf of consumers

We’ll have time for live Q&A with Swan and our panel–so bring your burning AI questions (we know you have them).