Braze Earns Prestigious Customer Service Award For Third Consecutive Year

The Braze platform is an exceptional piece of technology, painstakingly designed to help brands around the world to better understand, engage, and build lasting relationships with their customers in the ways they prefer. But at Braze, we know that having access to the right technology for your customer engagement needs is only valuable if you’re able to take full advantage of it. That’s why we’ve assembled a global team of expert personnel capable of providing our customers with strategic best-practice support, use case support, and technical product support.

We’re impressed every day at what our global support team has accomplished through their commitment to constant evolution and passion for delivering exceptional experiences for our customers. And now that work is being recognized: We’re pleased to announced that Braze has received the NorthFace ScoreBoard (NFSB) Award—an exclusive award from Customer Experience (CX) specialists Customer Relationship Management Institute LLC (CRMI)—for the third consecutive year, showcasing the exceptional quality and consistency of the customer support we offer.

The NFSB has been around for more than two decades and is widely seen as the most prestigious award out there when it comes to customer support. In order to earn the award, companies must achieve a 4.0 or above rating out of a possible 5.0 scale, based solely on their customer responses to a survey conducted by CRMI. The survey covers categories such as technical support, field service, customer service, account management, professional services, and other customer facing functions. So if you walk away with this award, it means that your customer base has vouched for your company and the support you offer, day in and day out.

Final Thoughts

At Braze, we’re fortunate to have some of the best brands in the world using our product to power brilliant experiences for their users and those brands (and their users) deserve our best every single day. To have companies like these recognizing the work we do on their behalf is really special and meaningful—and we continue to be committed to delivering exceptional customer support to our customers going forward, whatever the future may bring.

Interested in being a part of that future? For more information on open roles, please visit our careers page.