Published on November 16, 2017/Last edited on November 16, 2017/4 min read
News feeds aren’t just for social apps, although Facebook and Twitter have done a great job teaching app users how to scroll. Looking around at other metro riders, I notice everyone is scrolling through content, looking for something relevant to catch their eye. If you aren’t already making the most of News Feed Cards, you can use this channel to reach your users in a new way.
While push notifications are great for getting someone to open, once in the app, a news feed is a great place to encourage engagement and connect with users within your app. Since the feed can constantly showcase updated content, there’s always a reason to come back to the app and engage.
For companies with a content marketing approach, News Feed Cards present a particularly great way for users to see more of your content, link to additional articles, and increase their perception of your company as an expert in your vertical.
Deciding to develop your news feed takes commitment and planning. It’s important to have ongoing messages to promote so that the feed doesn’t become stagnant. Talk with your team about how to integrate this channel into your cross-channel campaign planning. Is content already being developed that you could re-purpose or promote in a new way?
Once you’re ready to build out some cards, here are some tips to keep your messages relevant:
Make It Timely: Part of relevance is highlighting the right offer at the right time, and news feed cards are a great place to promote time-sensitive or time-limited offers. Depending on your app and what you know about users, you may be able to informative sequences like onboarding flows to give them bits of information over a key period of time.
Make It Personal: Personalizing the News Feed Card experience with users’ names, preferences, and interests can be great for helping them feel connected. People will be more interested in your content if they feel it was hand-picked for them. Not to mention, using personalization has been shown to increased conversions by more than 27%.
Make It Dynamic: News Feed Cards can go even deeper with personalization with dynamic content, connecting users with events in their local area or responding to local conditions, like weather. Dynamic content uses APIs to connect with databases that can enhance the user experience.
Here are some great ways to use news feed cards:
As technology continues to advance, there will be more and more ways to engage users through news feed cards. Building a strong strategy now that integrates card content with your multi-channel campaign planning will ensure that you’re ready to embrace those innovative opportunities when the time comes.